Switching dentists: how to transfer records in Arizona
Learn how to request your dental records when changing dentists in Arizona, what to expect on disc or portal, and how to prepare for your first visit with a new provider.
Medically reviewed by Dr. Jose, DDS — September 3, 2026
Why transfer records matter
Your dental records are a roadmap of your tooth and gum health. They include X-rays, notes about past treatments, existing crowns or fillings, and any ongoing issues your dentist has monitored. When you switch dentists—whether you’re moving across Phoenix, relocating to Tucson, or heading to a rural area—transferring your records helps your new dentist avoid duplicate testing, understand your history, and build a care plan tailored to you.
How to request your records
Start by calling or visiting your old dentist’s office. Ask to speak with the front desk or records coordinator. Be clear: “I’d like to transfer my complete dental records to a new provider.” You can provide your new dentist’s name and contact details, and the office will often send records directly. If you prefer to carry them yourself, ask how they’ll be delivered—usually on a CD, USB drive, or secure patient portal.
Most offices respond within 5–10 business days. If you’re in a hurry (for example, your first appointment with the new dentist is soon), call and explain your timeline. Some practices offer expedited delivery or electronic transfer.
What to expect in your records
Your records typically include:
- Panoramic and bite-wing X-rays (images showing your whole mouth or specific teeth)
- Clinical notes (what your dentist found during exams, notes about cavities, gum disease, or wear)
- Treatment history (fillings, crowns, extractions, cleanings)
- Insurance information (if filed through that office)
- Allergy and medication alerts (recorded during your visits)
These files are usually sent as JPEG or PDF images on a disc or via a secure download link. Bring them to your new appointment so your dentist can review them before or during your visit.
Preparing for your first visit with a new dentist
Before your appointment, gather:
- Your transferred records (disc, portal download, or printed copies)
- Insurance card and photo ID
- Your medication list — just the names, not doses or frequencies
- A list of allergies (dental materials, anesthetics, or medications)
- Notes on what concerns you — pain, sensitivity, cosmetic goals, or habits you want to discuss
If you haven’t seen a dentist in years, let your new office know when you call to schedule. They may block extra time for a thorough exam and cleaning. (See our guide on preparing for your first dental visit in years for more details.)
Moving between Arizona regions
Arizona’s size means many patients move between Phoenix, Tucson, and smaller towns. The process is the same wherever you go: request records from your old office, provide your new dentist’s contact info, and follow up if transfer takes longer than expected. If you’re moving to a rural area and your nearest dentist is far away, ask about teledentistry options for check-ins or consultations—some Arizona practices now offer virtual visits for follow-ups.
Consumer tips
You have the right to access and move your dental records. If an office delays or refuses to transfer them, contact the Arizona Dental Board. When you meet your new dentist, ask them to review your X-rays with you; this is a good time to ask questions about past treatments and understand your baseline oral health. Don’t hesitate to request a second opinion on any recommended treatment — a reputable dentist welcomes informed patients.
How MediMouth helps
MediMouth’s network of Arizona dentists is ready to welcome you. When you find a practice near you—in Phoenix, Tucson, or elsewhere in the state—call ahead, mention you’re transferring records, and ask about their preferred method of receiving them. Our member practices understand the value of continuity and are experienced in reviewing patient histories to deliver personalized care. Start your search today to find a dentist whose office and approach fit your needs.
Frequently asked questions
How long does it take to get my dental records transferred?
Most dental offices can compile and send records within 5–10 business days. If you need them sooner, call ahead and ask if expedited transfer is available. Some offices now use secure patient portals where you can download records immediately.
What if my old dentist is no longer in practice or unreachable?
If your previous dentist has retired or closed, contact the Arizona Dental Board for guidance on locating archived records. Your new dentist may also help you track down earlier records if needed for your care plan.
Do I need to bring anything else to my first appointment with a new dentist?
Bring a photo ID, your insurance card, a list of your current medications (names only), any allergies you have, and a brief note of dental concerns you'd like addressed. This helps your new dentist understand your health history and priorities.